I've been doing a good deal of research/work lately with knowledge management. One of my concerns is that the focus so often seems to be only on output: where can we store knowledge? What sort of database can we build for it? Do we need more procedures manuals?
Here is a piece out of Millikin University on the information skills needed by those entering knowledge work roles. Apart from providing an opposite-side-of-the-coin view, it points to new tasks for educators and trainers in developing workers.
"The seven information skills highlighted are: (1) retrieving information; (2) evaluating information; (3) organizing information; (4) collaborating around information; (5) analyzing information; (6) presenting information; and (7) securing information. For each information skill, there is a discussion of its significance, the logical skills required for its effective use, and its technological components."