Wednesday, December 02, 2020

The OEB Plenary Debate 2020: Is Academic Learning Only for Eggheads?

Today I will be participating in Online Educa Berlin (OEB) 2020 as a participant in the annual plenary debate. I am sad that COVID is keeping us from gathering in person in Berlin this year and especially miss hugging dear colleagues and seeing the delights of the Christmas markets. 

In my role in the debate I oppose the motion and challenge several assumptions posited within the published debate topic: "Universities, in their current form, are unsustainable as mass participant institutions: In the higher and vocational sectors, some experts want to make learning more needs-based, shifting the balance towards skills that are directly applicable to the workplace, leaving pure academic learning and research to a small number of brilliant minds. But is this the right approach?"

Here are my comments: 

I oppose the motion and challenge several assumptions posited within the published debate topic.

First, that the in-person experience needs to be replaced with all-online instruction.  That is happening now, in many places in 2020 due to COVID-related circumstances, and people are finding it less than satisfactory for a number of reasons. I am a proponent of online learning; I have an advanced degree in it and for 15 years my primary work role was evaluating and advocating for the use of educational technologies and alternative approaches to traditional instruction. My introduction to and subsequent support for online learning came from my own graduate-level courses. I submit that in addition to the quality of coursework regardless of delivery mechanism there is value, particularly for young people, to what we here call the “university experience” enhanced by interacting and living, at least for part of the time, in the residential university setting, with other humans in a physical space sharing the pursuit of new learning.  After all, we are gathered at an event targeted at online education practitioners and enthusiasts, and while this virtual format allows for additional participants, many of us still wish we could be together in-person.  

The assumption that the only point of university education is as the means to better employment options, and should therefore be replaced with vocational training, brings with it a disregard for its less-tangible benefits. Mr. Mulligan and I have sparred over the years about whether the university experience produces a person with nebulous traits such as being more well rounded, and often conversations are anecdotal and offered just from our own experiences. In fact research has shown ways of measuring some non-monetary benefits of higher academic education. For instance, those with higher education levels tend to be healthier, as do their children, and they tend to live longer and see lower infant mortality. They are more likely to have longer marriages. They enjoy more leisure pursuits and hobbies. They exhibit more social cohesion: They are less prejudiced and are more likely to donate money and time. They tend to make more deliberate choices when voting  and participate in more community organizations. In a bit of irony, research shows that higher education levels correlate with technology adoption.  The lesser known aspects of those outcomes are how much and in what ways the in-person university experience, including time spent outside of coursework proper, influences them. And while vocational training may indeed prepare a person to enact a particular work role, those with university educations experience more employment flexibility. 

I push back against the idea that university education should be reserved for some elite group of knowledge-makers and thinkers. It is not lost on me that the debate participants today are all privileged, educated, middle aged white people discussing whether others should be denied access to the same experiences we had. To deny anyone with the desire to learn the chance to experience coursework in the humanities --art, literature, history, political science, music, and the like – denies them a rich way of experiencing the world.  I noticed in the marketing blurbs we each submitted for this event that Donald chose to quote Roger Schank, so I thought I would as well. In a recent tweet Schank said, “OMG, what will happen if students don’t learn art history?”  While the world will no doubt keep turning I think it is a better place with art in it, and people who understand and can interpret art across the ages, even if they do not plan to become museum curators --which I feel the world also needs. And people with that understanding might bring their knowledge to bear on any number of professions, including our own, so replete with designers as it is. To a  more pragmatic point, the real world of work does, for now, often demand possession of a degree, and denying access to that will only further limit opportunities, particularly for women and minorities. The sometimes-noted view that anyone wanting such other knowledge can just ‘learn it on their own’ is dismissive and unrealistic. We are not all created equal self-directed learners. I am certainly motivated and interested in  learning -- and I engaged in nearly 10 years of part-time graduate work with no promise of any increase in income – because I felt I needed structure and guidance for it.

Finally, to borrow a phrase from the published debate description, we need to take a careful look before we throw the baby out with the bathwater. Just completing a list of online vocational courses is not the same as experiencing a broad, robust shared experience. Reserving non-vocational learning experiences only for the eggheaded few diminishes opportunities for them and a richer world for us. I feel that far from limiting those opportunities, we need to look at expanding them. A favorite blogger of mine is software developer Joel Spolsky who a few years back wrote a post that has stuck with me, about the problems caused when software companies decide to rewrite code from scratch. Netscape  and Quattro Pro tried it with disastrous results. Spolksy’s point is that it’s harder to read code than it is to write it. Different features exist, or don’t, for a reason. Different people like different features. Bugs have been found and fixed. While I don’t disagree that the current state of university education has problems, I share a key point from Spolsky: “ It’s important to remember that when you start from scratch there is absolutely no reason to believe that you are going to do a better job than you did the first time”, which we are seeing now in education’s response to the events of 2020. I suggest we give long, hard thought to what it is we want to improve, and for whom, before declaring the existing education system unsustainable. I am all in favor of increased vocational training and alternatives, and also of finding  ways to expand opportunities for those wishing to reap the benefits of the university experience, rather than throw away the improvements to the lives of individuals and society that those benefits can afford.  

For a view from the other side of the debate please see Brian Mulligan's contribution




 

Tuesday, October 20, 2020

Snagit: What's In My Tray?

 I’m a longtime Snagit lover, back to my early days designing eLearning in state government with no budget. I'd tried to get by with MS Paint but had pushed past its limits. Somewhere around 2003 Snagit appeared on my radar because of its reasonable price and quickly became my go-to for many applications. It’s literally my most-used tool for years now, both for work and personal use.  Most of my books were built largely with Snagit screenshots, and I’ve mentioned Snagit in many presentations and publications. So I was delighted when TechSmith contacted me, called me a POWER USER* -- which made me feel as if I had superpowers and should be wearing a cape -- and asked if I might like to talk about some ways I use Snagit. I was delighted to be asked.

Here is my Snagit screen showing recent captures in the tray at bottom. The numbers correspond to some detail about each, below:

Screenshot showing snagit tray with 9 numbered items

 1. A tweet I used in a recent keynote presentation. I found an interesting continuum of behaviors associated with online friendships, dated 2009, and before using it in my presentation wanted to see if others felt it was as accurate/current as I. (Answer: Yes, they did, so I used the image, tweet and all.)

2. Prompts for opening and continuously running Word’s accessibility checker. A friend new to accessibility had asked for help getting started. Note that the original image contained a wide gray area between the document and the prompts at right, making the image bigger than it needed to be and making the user’s eyes jump from document to prompts and back. I cropped the edges, then  used Snagit’s “cut out” tool to remove most of the gray area the entire length of the screenshot: 

Side by side images showing reduction in size after using cut out tool

3. Screenshot of an invoice for a product purchased in another country, in foreign currency, for which I would be getting reimbursed. I noticed the promised confirmation email had not arrived so thought I’d better grab this before leaving the website. I pasted it into an email to the person providing reimbursement.

4. Image for a blog post on designing instruction for novice v. expert learners. A Facebook friend posted a photo of her young nephew playing with LEGO with the caption, “Love that we’re now at the point where we can improvise beyond the instructions.” It was a great illustration for my topic but the child’s mother did not want me to share the photo. So I used Snagit to grab a picture of another child from a clip art gallery and pasted it in.

5. Image of Plaut’s Elements of Learning Experience Design to use as a discussion starter in a client meeting.

6. Side-by-side images of a cartoon badger and my dog. I don’t remember why but it seemed important at the time. Note: I went back and used the “blur” tool to obscure the cartoon image for use in this post, as I do not care to invite the attention of the many lawyers employed by the company that created the cartoon badger. Just take my word for it that my dog and the badger share a remarkable likeness.

7. Slide shared in a webinar hosted by NZATD. The presenter had developed quick aids for people suddenly put in the position of moving traditional training to the virtual classroom environment. I asked if I could share it, then grabbed this screenshot and tweeted it out, to this response:

Tweet with image of facilitation skills job aid

8. From the same NZATD webinar. Although I was up at 3 am to attend it, I was having a fabulous hair day and wanted that on record.

9. Photo from a Zoom-based baby shower for a colleague. I used the shape tool to block my own face from the lower right of the shot. 

While there’s not an example in my tray, I frequently use Snagit for video editing. Example: After the COVID stay-at-home orders began I figured it would be a good time to pick up my banjo again and was delighted to find that the instructor who taught me when I was a teenager is still in business in my hometown. Now every Thursday morning he sends me a new lesson via YouTube. I’ve been playing a long time, even though I often lapse, so after a few run-throughs I rarely need to reference the whole video again. But I do sometimes will want to revisit an important or tricky piece, so I use Snagit to clip out that bit and save it as a separate file. This is 9 seconds of a 4-minute video edited with the Snagit video editor (video used with his permission). Also note use of the Snagit arrow tool at bottom of this screenshot:

Man playing banjo
Snagit Video Editor interface 

Quick clip from long video  

Not that you asked, but here I am playing the same bit from the
same song a couple days later.

Note that you can also make GIFs with the Snagit Video Editor. (You're welcome.) 

Snagit has been a critical part of my workflow pretty much for as long as I can remember working in eLearning. I use it all day, every day, whenever I’m on my computer. I hope my examples offer you some inspiration or perhaps highlight a Snagit feature you haven’t yet explored. 

*Many power users of products are people like me who are working with limited resources. This 2018 Learning Guild research report, eLearning on a Shoestring, features successful practitioners enacting great work on tight budgets. All ascribe their success, at least in part, to a willingness to explore and practice with a tool, looking for ways it can solve problems.  


Thursday, October 15, 2020

Psychological Safety: Critical for Learning?

Due to the COVID-19 pandemic, 2020 has been a year of uncertainty for many professionals. People were suddenly shifted to working from home and many in-person activities within the training and education field were hastily adapted into virtual ones. Other organizations were asking employees to continue working in what was now a risky physical environment. All of these unexpected changes raised concerns and fears related to psychological safety.

In the October 2020 The Learning Guild Psychological Safety: Critical for Learning?, I define psychological safety and examine its impact on both individual learners and groups. Key areas covered include simulations, facilitator skills, feedback, collaborative work, and employee engagement. See how building and fostering a psychologically safe work environment can help encourage and motivate learners at all levels.

The report is free with a free membership to The Learning Guild




Thursday, September 10, 2020

What Works - and What Doesn't - In Diversity Training

 Organizations implement diversity initiatives for a number of reasons, including a desire to increase representation, decrease workplace conflicts, and teach different individuals how to work together effectively.

This new research report from The Learning Guild, What Works, and What Doesn’t, in Diversity Trainingassesses literature on diversity training, outlining key points and offers insight into which strategies lead to either the success or failure. You will get a glimpse into the benefits of developing a successful diversity training program within your organization, which approaches you should consider when planning your efforts, and which tactics you should avoid.

The report is available for free with a free membership to The Learning Guild



Thursday, August 06, 2020

Evidence-Based Design for Virtual Classroom Experiences

In watching events of 2020 unfold I've seen many organizations make a sudden shift from face-to-face training to the virtual classroom. There's lots of talk about the technology -- security concerns, the unending challenges of the mute button, even how to create Zoom backgrounds -- but I see much less about ways of making the actual instruction better. 

In the August research report from The Learning Guild I offer some suggestions for this based on some sound principles for design as well as suggestions for helping facilitators sharpen their skills, or develop new ones, for the new environment.  Evidence-Based Design for Virtual Classroom Experiences  is available for free download with a free membership to The Learning Guild. 





Thursday, May 14, 2020

Less Content, More Learner: An Overview of Learning Experience Design (LxD)

This month's research report from The Learning Guild is Less Content, More Learner: An Overview of Learning Experience Design (LxD)Where traditional approaches to workplace learning tend to focus on building knowledge and/or skills, learning experience design is concerned with additional areas, such as shoring up learner confidence and increasing motivation to learn. This new report provides an overview of this exciting approach to workplace learning and suggestions for mapping learner experiences and journeys. 

This report is available for free with a free membership to The Learning Guild. 












Saturday, April 18, 2020

Designing for Behavior Change: A Conversation with Julie Dirksen

In this video research report, Julie Dirksen provides an in-depth look at Susan Michie et al.’s research on how to understand and support behavior change to improve job performance. Dirksen shares common problems that arise when designing learning experiences for changing behaviors and explores how you can use the Susan Michie et al.’s COM-B model to find solutions.  The report can be accessed via a free membership to The Learning Guild. 



Friday, January 17, 2020

More Similar than Different: What the Research Says About Generations in the Workplace

 

The topic of “generations” in the workplace has become popular among L&D professionals. Stereotypes exist regarding generational differences surrounding values, work behaviors, and preferences in supervision. These perceived differences impact the modern workplace in everything from hiring practices to office design. This new report from The Learning Guild uses academic literature and empirical research to analyze whether these generational differences are as important as people believe them to be and provides recommendations for handling these differences moving forward. More Similar than Different: What the Research Says About Generations in the Workplace is available for free download with a free membership to The Learning Guild. 








Saturday, October 19, 2019

Let Me Google That for You (LMGTFY)

 

Let Me Google That for You (LMGTFY), just out from The Learning Guild, gives me the opportunity to respond to Guild member questions that require answers but not full-length reports. Does everybody really have a mobile phone? What is the optimal length for a training video? Does eLearning really save time? These are just a few of the questions that Jane Bozarth is frequently asked by Guild members and L&D professionals. In Let Me Google That for You (LMGTFY), she shares her responses to these questions and gives insight on topics that range from definitions to instructional design terms to references on empirical data regarding the effectiveness of eLearning.


The report can be downloaded for free with a free membership to The Learning Guild. 



Tuesday, May 21, 2019

I'M NOT A BLOGPORTUNIST

There's really no blog post here. I'm not one of those people who pretend to engage in Twitter conversations while only looking for ways to spam everyone with an old post. Worst offenders: The ones who manipulate a conversation around to an excuse to blogdrop. 

Urban Dictionary: Blogportunist: "Someone, who in the midst of an online conversation, shares one of their own blog posts usually in an effort to show how smart they are or let people know they’ve already had this idea or as a form of self promotion (marketing)."

Saturday, October 27, 2018

Tracy Parish: Actual Rockstar


I'm just home from DevLearn, always a fun, exciting event. This year was especially meaningful for me as I watched one of my best friends, Tracy Parish, achieve well-deserved stardom as she won not just the annual shirt design contest but also the top prize in the 71-entry Demofest event, "Best Mobile Solution" category.


I'm guessing I've known Tracy for upwards of a decade, first online as #lrnchat participants (we're both moderators now) and later as conference buddies. In that time I've watched her emerge as a leader in our industry, offering practical real-world help for those working on limited budgets through her dazzling aggregation of low-cost tools and products, to helping lead the Toronto Storyline user community, to helping run the Canadian eLearning Conference. She's a stellar example of a pragmatic practitioner, always happy to help and to show and share her work. It has been fun and energizing watching her evolution and I think I was as thrilled as she was when she took the stage to receive her award.

Here's one of my own favorite photos, taken the day we snuck away from a conference to visit the Wizarding World of Harry Potter.  I love Tracy dearly, and am proud of her both as a colleague and a friend. I look forward to seeing what she does next.


Saturday, June 16, 2018

iSpring 9! Lots of New Features

I always enjoy hearing from my friends at iSpring, who apart from being excellent humans with a great product are fun companions at minigolf. So I was delighted to get an email asking me to take a look at the newest release, iSpring9. 

Usually when a tool gets a refresh there are a few updates, but this new version of iSpring has advanced the product by leaps and bounds.  My three favorite changes:

1. New Video Editor

In this release iSpring greatly expanded the capability of the earlier, basic iSpring Cam. The newly-renamed iSpring Cam Pro includes a video editor that provides annotation/captioning as well as robust features such as adding in other video and audio elements, so you could have, say, timed text steps or a talking head video alongside an animation. 

2. LOTS more Interactions
This release offers a much-larger array of 12 interactions, including easy-to-animate charts. 
I was always a fan of iSpring's "timeline" interaction and am pleased to see the accordion available now as well.  


3. Drag and Drop! 
The iSpring quizzing tool goes to the next level with drag and drop capability. Honestly, I'm amazed whenever I play with these tools now: I remember 100 years ago (when we had to do web design by candlelight :-) )  when it took half a day and an instruction manual for me to code a drag and drop by hand in Dreamweaver. It feels almost magical to be able to do it now in a matter of minutes. 


Well, those are my favorite new features. Everything has more options that I haven't outlined here, from annotation and transparency setting on the videos to choices of how you work with the interactions and quiz types.

If you haven't yet checked out iSpring9 I encourage you to go download the trial and see what might let you check something off your own wishlist. 

Friday, May 11, 2018

Blended Learning in Practice

This month's research report comes from Insync Training's Jennifer Hofmann: 

Blended learning can be applied in a variety of ways. This report examines some common critical success factors for incorporating blended learning into organizational training and offers recommendations for a successful move towards blending learning.

Blended Learning in Practice, by Jennifer Hofmann, explores data collected in interviews with organizations in order to answer the question: How are blended learning programs being implemented, and what are the associated benefits and risks?

View the executive summary and download the report here

Friday, March 23, 2018

Social Tools for Learning: Updated Report for 2018

Social tools have emerged, disappeared, and evolved over time. The question is whether or not these tools are being used successfully in the modern L&D landscape. Are organizations leveraging social tools to support training and performance efforts today?

Earlier this year The eLearning Guild conducted a survey with its members on the topic of social tools. Using Social Tools for Learning, by Jane Bozarth, delves into the data collected from the survey and shares key findings. Access the executive summary and full report here

Thursday, March 15, 2018

Crash Course for New Instructional Designers

Classroom trainers are often recruited to create eLearning content that is nothing more than a regurgitation of classroom materials. There are lots of reasons why this happens: Managers who don’t understand that “training” involves more than just presenting content; purchasers who believe an authoring tool will allow any user to magically crank out gorgeous, interactive programs; well-meaning classroom trainers who perhaps lack a background in design or have trouble making the leap from face-to-face to multimedia approaches; companies that can’t invest in external products or developers; and individuals who just won’t say, “No.” Whatever the reason, it happens. Often. This month in Learning Solutions I offer ideas for a "crash course" in learning design for those who may find themselves thrown into the role. https://www.learningsolutionsmag.com/articles/nuts-and-bolts-crash-course-for-new-elearning-designers

Monday, March 12, 2018

What's Your Reality? AR and VR

The eLearning Guild's April research report examines the benefits and barriers of using augmented reality and virtual reality in organizations and how these organizations access and utilize the data derived from the AR and VR systems.

The eLearning Guild conducted a survey with its members on the topic of augmented reality and virtual reality. What’s Your Reality? AR and VR for Learning, by Jane Bozarth, explores the data collected from the survey and shares key findings. In the report, find action items on how you can get started.

See more at: https://www.elearningguild.com/insights/221/blended-learning-in-practice

Monday, February 12, 2018

Creating Significant Learning Experiences

This month in Learning Solutions I take a look at Dee Fink's Five Principles of Good Course design. 
A “good course” is one which meets the following five criteria:
1. Challenges learners to higher-level learning
2. Uses active forms of learning
3. Gives frequent and immediate feedback to students on the quality of their learning
4. Uses a structured sequence of different learning activities
5. Has a fair system for assessing learning
Fink also offers ideas for taking a more expansive view of our work and beginning with the end in mind. 

The items are explained in more depth in the column proper. See https://www.learningsolutionsmag.com/articles/2568/nuts-and-bolts-creating-significant-learning-experiences

Sunday, December 03, 2017

New Job!


I'm very excited about my new role and, after more than 2 decades in government, am looking forward to exploring the mythical private sector. Watch for monthly research reports and more starting in early 2018. 

Tuesday, November 14, 2017

eLearning on a Shoestring

This month's Learning Solutions column revisits a favorite topic of mine: Working with very little budget.
For years, it seems that everyone in our field has been looking for ways to produce eLearning on a shoestring. In fact, my debut as a voice in the L&D industry came with publication of my first book, eLearning Solutions on a Shoestring, back in 2005. (Note: DO NOT buy a copy! It’s still available here and there and is woefully out of date. Feel free to buy any of my other books, though…) While so many great new inexpensive tools, open-source resources, creative design techniques, and friendlier pricing models have emerged, a few things seem to remain constant.


  • Not understanding the reality of development
  • Not knowing what you already have
  • The tech that will "change training forever!"
  • Cart before the horse 


For more, see the rest of the column at https://www.learningsolutionsmag.com/articles/2513/nuts-and-bolts-elearning-on-a-shoestring

Thursday, November 09, 2017

Monday, July 03, 2017

"Social Technologies in Business"

Know what happens when a bunch of your friends get together and assemble the best compilation ever of thinking in the social-social media-collaborative learning-knowledge management-narrating work realms? This book.






My interest in social learning and working out loud grew from my own wonderful experience as a participant in a vibrant community of practice. We mentored one another, shared what we learned, and even took turns demonstrating new ideas and skills in order to get feedback about how to make them better. We found ways of circumventing silos and transferring tacit knowledge, problems our employing organizations had struggled with for years. The burning question remains: How do we help all workers, and their organizations, reap the benefits of such sharing and support?

De Clercq and her team come at this with multiple perspectives and real-world experience. Those needing an introduction or a good amalgamation will find it here, in clear, concise writing organized in easily-digestible bits. Social Technologies in Business offers something for everyone: answers to objections, ideas for getting started, a review of tools, methods for implementation, case studies with “stealable” concepts.  I especially appreciate the realistic view: there’s honest discussion about barriers and failure factors, warnings about things not to do, and the reality of endeavoring to engage in enterprise-wide anything. This is an excellent resource for those hoping to influence and maybe even help transform their organizations. And the host of contributing voices, including Simon Terry,  Paul Miller, and Mathias Vermeulen, is credible.  De Clercq holds a special place in my heart for sharing my own opposition to Digital Detox. (Well, that, and the fact that she has publicly referred to me as “the Pippi Longstocking of L&D”, as there is no greater compliment.)

Some key takeaways?
-Don’t blame technology
-Have a strategy
-Being social is a mindset, not a tool
-Don’t start by fighting
-Less is more: As Charles Jennings has noted, the point is to extract learning from work, not impose more work


Beautifully designed and eminently readable, Social Technologies in Business is a winner for those seeking to understand and implement use of social tools and approaches in their practice and their workplaces. 

Monday, May 15, 2017

Designing for Learner Success: First, Do No Harm




eLearning designers and developers spend a lot of time on assessments, particularly things like quizzes and knowledge checks and tests. It’s easy to fall into blame-the-learner mode when they don’t do well: I often hear everything from “they aren’t paying attention” and “they allow distractions like email and phones” to “no one reads anything.” But sometimes, easily fixed design issues are the culprits. Some things to look at are overload and extraneous information, the dreaded "wall of words", wrong information (yes, really), and the one-size-fits-all approach. See this month's Learning Solutions column for details. 



Monday, March 06, 2017

Maker Party! Show Your Work



so this happened the night of March 4. We were looking for a way to bring our more interesting friends together so hit on this:   
                   
                Kent & Kelly: Birthday Twins!
A party with a twist: Makers only! We’re inviting friends who create: tie-dyers, artists, writers, musicians, welders, woodworkers, those who have started businesses. People with a passion or interest they have put into practice. 

             PLEASE bring something for show and tell (and to sell, if you like). Just bring some samples of your work, or something to perform, and tell us something about it: why it's a passion, how you do it, what you wish others knew about it, how you learned it, whatever. Nothing formal. 

       Speaking of Making: This will be a GRILLED CHEESE EXTRAVAGANZA with a make-your-own bar to exceed your wildest dreams. Come hungry! 
I've done a lot with ideas around working out loud over the years and if there’s one thing I’ve learned it’s that people love to talk about their work. Not their jobs, necessarily, but their work. But “What do you do?” is not a good question. Better? “Tell us about something you love about your work, or a hobby to which you’ve devoted a lot of time and energy:  How do you do what you do? How did you learn to do it? What was the biggest obstacle?” 
Everyone had a different approach to what they wanted to share.

Process: “It puts me in a flow state.” We had a wonderful opening 10-minute-ish presentation from a friend whose tie dye hobby has turned into a cottage business. Supplementing her talk with samples, she gave us a fascinating look at her process, from creating new designs to blending colors to a new interest in the ice dying technique that produces gorgeous watercolor-esque effects. https://www.facebook.com/FlowExperienceTieDyes/   



Interest: It’s a response to an industry problem. Wendy Gates Corbett talked more about her impetus and outcomes.  In response to so much bad PowerPoint in our business (L&D) she started Refresher Training LLC. Wendy takes slide decks and other training resources and reworks them into more engaging, effective materials. Check her site for great before-and-after examples. 





Go where the questions are; be open to showing the work people want to see: My Gang of Ukes bandmate Mitchell kindly came to sing with me but had a couple other things to offer. After years of working for other people he quit his job last week and on Saturday opened Performance Print Services, a digital printing company here in Durham NC. It was fun to hear about someone launching a lifelong dream, but the group kept getting sidetracked with questions about a gift Mitchell brought: A dozen beautiful eggs from his girlfriend’s brood of chickens. People had lots of questions for him. My 2 takeaways: Chickens that lay colored eggs lay the same color all their lives. And newly laid, unwashed eggs are coated with “bloom” that keeps them fresh without refrigeration.



Life Shift Drives Work. Sterling Fulton talked about the career path that led her to write her values-based life planning guide; she’s also behind the new site and events for Love in Action, designed to help overcome "isms". Her partner Dana Wallace Gower is also an author specializing in a faith-based view of career management. 



Lifelong Learning Path. Artist Michael Snipes (right) shared his learning path, including bartering work product for painting lessons, while Cipher Art’s Kelly Johnston talked more about process and how she works with collages to build a narrative. One thing she had to work through: a confidence problem fed by her lack of formal training.  


Her samples (below) included some work with her artistic collaborator, graphic artist Sarah Beard.  
Sarah works full-time as a packaging designer but in her spare time does a bit of other work as Cornbread Creative – lately a t-shirt-a-day project, with proceeds going to different causes -- as well as some work with Kelly.  We also heard from a friend who does gorgeous woodworking, another who discussed her interest in modern culture and political activism, and another who manages a local brewpub.   
Among the takeaways here: the local community college has resources available to artists and hobbyists, including wood lathes and glass blowing and pottery kilns.

Another takeaway: Of the people who offer online resources and samples, there was far more use of Facebook and Instagram than traditional websites.



Bunny Ears.  The evening closed with a friend’s child, Grace (age "five and two-thirds"),  who “plans on building a home for homeless people and needs to learn how to get money to help people.” She asked if she might share something with the group and showed us what she learned that day: How to tie her shoes. (Photo below by Sarah Beard.)  Then everyone had birthday cake and ice cream while Mitchell and I played “I Wanna Be Sedated” and “The Time Warp” on our ukuleles. 

The Makers party went even better than I’d hoped.  Talk was lively and happy; those who brought items for sale ended up as often as not bartering for an item with someone else. Many people found additional areas for connection or people with similar values or political interests. It turned out Kristi’s political activism dovetailed with things Sterling is working on. Sarah’s mom once raised the same kind of chickens as Mitchell’s girlfriend. Wendy and Sterling already knew each other, which I didn’t know. Sarah and Kelly had once met Linda and Heath, and their dog Dottie, at the pub Ari runs. 

I’d organized the party as a Facebook Event, which provides a separate Facebook page with space for guests to post and comment, and people are still talking about the party and to each other today. I didn’t really do a formal presentation about my work but reiterated what I said above: People love to talk about their work, and being enthusiastic and excited to show it off is interesting to others, too. Give people time and space for it, let them choose aspects they want to discuss, and ask questions besides, “So where do you work?”

We had a great night and if the idea appeals to you I’d say go for it. Some advice? 

  • Party-wise this was excellent. People were at ease, there was a lot of non-awkward non-forced conversation, and some did a bit of business or made good connections. Many found other shared areas of interest or other links.
  • It wasn’t really planned this way but 10 short (5 to 10 minute) presentations, with a dinner break, was just about enough, and took us from 6 pm to 11ish.   So I'd say don't go bigger than 10 couples. 
  • Mix it up! Don't just choose people from your own line of work. Bringing in people with eclectic interests helps everyone expand their surface area. 
  •  Everything is better with grilled cheese.  And a corgi.



Grace & Mitchell: 

Tuesday, August 09, 2016

What Does Social Learning Look Like? Pokémon GO

This month's "Nuts & Bolts" column examines social learning as it happens naturally, organically, as people go about their day:
It’s not about ‘doing social.’ It’s about supporting workers as they work by giving them the time and the right space to talk about it. It’s about listening. And it’s about using social tools to support conversations and performance already in progress.
upporting workers as they work by giving them the time and the right space to talk about it. It’s about listening. And it’s about uScenario A: An international company rolls out a new product. The trainers are thrilled with it and, despite some technical glitches, eagerly hop on to learn more about it. There isn’t much user support, so understanding more about specifics of the product proves to be a collaborative proposition. Trainers working with the product run into each other and talk, sometimes teaming up to work together.
The company hasn’t provided any collaboration tools, so the trainers across locations begin talking in places like Facebook groups, Google communities, and Reddit. They share tips via text posts as well as screenshots, audio commentary, and video clips. A few create video tutorials about product features or shortcuts.
Something like a community of practice—in which people work together to get better with the product—develops, showing hallmarks like a common vocabulary, accountability to the effort and each other, and in-jokes. There’s fun and energy around conversations. Master trainers emerge: Some commenters try to game the system but are mostly shut down by the other trainers. Some post wrong information, but it’s caught and corrected. The company keeps an eye on the activity and announces it will make adjustments to the product based on feedback gleaned from the community.
Scenario B: An international company rolls out a new product. The trainers are thrilled with it and, despite some technical glitches, eagerly hop on to learn more about it. The company sets up an internal social platform that allows for text posts and photo attachments.
Trainers are assigned to “communities”—separate discussion areas—based on their geographic location. The initial post on all forums is a disclaimer from HR advising trainers of guidelines for participating in discussions and reminding them of company communication policies. Each forum has a designated manager who facilitates conversation by supporting, redirecting, and if necessary deleting comments.
Few people participate, and when they do they’re usually just posting a hint or two, complaining about a problem, or asking for help. Responses are sporadic, and back-and-forth conversation is minimal. People report glitches and offer ideas for improving the product, but the developers are not members of the communities, so the feedback never reaches them.
Scenario B describes most failed initiatives at companies attempting to “do” social.
Scenario A is … Pokémon Go.*

You can access the rest of this article at Learning Solutions Magazine .

Tuesday, July 19, 2016

Transforming Classroom to Online: What's the Reality?

“When you’re looking at ‘converting’ classroom training to an online format, try to actually get to the classroom event. Get clear on what really goes on there, as opposed to what you might hear in a meeting or via document review. Talk to the trainers or facilitators who run classroom events, and ask them about any tricks or special adaptations they might employ. Then work on ways to bring the richness—and maybe even fun—to the worker’s online experience.”
Though I rarely do traditional classroom work now, I’m still around it all the time, as it’s what my co-workers do all day, every day. Our halls are full of people here to attend classes. I hear them before sessions and during breaks, talking to one another or on phones calling home or back to the office. Often they are enjoying the class they’re in. And often they complain that the sessions are good, but not quite realistic, or not always relevant to their needs. In the classroom, a good trainer can adjust on the fly, a luxury not available to the eLearning designer. This month's column explores some common issues and ideas for overcoming them.

What's Happening in the Classroom? 
When we're in the classroom this is how we work on customer service skills for van drivers.  Can you guess why? What happens in the classroom is sometimes worth knowing. 

Compared to other service providers, a van driver’s situation is unique in a few ways:
  • The driver always has his or her back to the customer
  • The driver makes eye contact through quick glances in a mirror
  • If there’s a problem, the driver has to get the van off the road, to a safe spot, and notify a dispatcher about the issue
Want more? You can access the full article at: